Member Segmentation Paves The Way To Personalization
October 31, 2022
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PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
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It Takes Time For Loan Portfolios To Reprice
October 31, 2022
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If history is a guide, the average yield on loans will take time to adjust to the sharp increases in the federal funds rate.
California Cooperatives Both Get A Win From Shared-Branch Arrangement
October 31, 2022
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A pair of Sacramento-area credit unions have embarked on a relatively unique partnership, sharing a single facility to serve their respective memberships.
It’s Time To Join The Robot Revolution
October 31, 2022
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AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Credit Union Digital Customer Success — For Every Generation
October 24, 2022
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The key to serving different generations is to not only enable many ways for members to engage, but also offer seamless transitions from one channel to the other. The key to serving different generations is to not only enable many ways for members to engage, but also offer seamless transitions from one channel to the other.
IT Service Providers Are Missing Out On A Hidden But Profitable Opportunity
October 24, 2022
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Migration Opportunity for Technology Providers Servicing Credit Unions
Exit Interview: Michael Poulos, Michigan First Credit Union
October 24, 2022
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After three decades of building positive impact on members’ lives, the CEO leaves his cooperative in trusted hands.
Wescom Gains International Reach With A New UCLA Partnership
October 24, 2022
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A relationship with the university’s Dashew Center will help the California credit union reach incoming international students, some of whom have already joined the cooperative.
Which States Have The Highest Credit Union Real Estate Penetration?
October 24, 2022
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A map of the United States shows where credit unions dominate in different areas of the loan portfolio.
Employees Make The Credit Union. And The Credit Union Supports The Community.
October 24, 2022
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At Connex Credit Union, improving life across the communities it serves starts with ensuring employees understand the important role they play in the success of the cooperative.
Member Segmentation Paves The Way To Personalization
PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
It Takes Time For Loan Portfolios To Reprice
If history is a guide, the average yield on loans will take time to adjust to the sharp increases in the federal funds rate.
California Cooperatives Both Get A Win From Shared-Branch Arrangement
A pair of Sacramento-area credit unions have embarked on a relatively unique partnership, sharing a single facility to serve their respective memberships.
It’s Time To Join The Robot Revolution
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
Credit Union Digital Customer Success — For Every Generation
The key to serving different generations is to not only enable many ways for members to engage, but also offer seamless transitions from one channel ...
IT Service Providers Are Missing Out On A Hidden But Profitable Opportunity
Migration Opportunity for Technology Providers Servicing Credit Unions
Exit Interview: Michael Poulos, Michigan First Credit Union
After three decades of building positive impact on members’ lives, the CEO leaves his cooperative in trusted hands.
Wescom Gains International Reach With A New UCLA Partnership
A relationship with the university’s Dashew Center will help the California credit union reach incoming international students, some of whom have already joined the cooperative.
Which States Have The Highest Credit Union Real Estate Penetration?
A map of the United States shows where credit unions dominate in different areas of the loan portfolio.
Employees Make The Credit Union. And The Credit Union Supports The Community.
At Connex Credit Union, improving life across the communities it serves starts with ensuring employees understand the important role they play in the success of ...
Browse Topics
Vantage West Turns A Good Problem Into Great Recognition
Savana Morie
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
AI Is Rewriting The Economics Of Banking
Callahan & Associates
AI is removing friction from financial decisions, giving consumers more control over their money and forcing banks and credit unions to compete on real value.
How 2 Marketing Teams Organize For Impact
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The organizational structures for the marketing teams at 3Rivers FCU and Leaders Credit Union couldn’t be more different, but they share a common goal.
Affordable Housing Isn’t About Business. It’s About People.
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NOLA Firemen’s FCU helps members qualify for a mortgage in a state where poverty is high and insurance premiums are keeping many would-be borrowers out of a home.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
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Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
What Credit Unions Can Learn From Mamdani’s Campaign
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Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
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Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
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Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.