As Indirect Lending Falls, So Goes Auto Market Share
September 10, 2024
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Credit unions have made the choice to back away from indirect auto lending, but that has come with a substantial opportunity cost.
Industry Insights
Better Rates And Service Mean Extra Costs For Credit Unions
September 10, 2024
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Credit unions leverage their member-first mission to better serve all members, even those of modest means, making cooperatives especially valuable in challenging economic times.
5 Graphs That Explain Today’s Investment Portfolio
September 10, 2024
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Credit unions are reigniting investment strategies amid rate shifts and slowing loan demand.
6 Reasons Credit Unions Are Selling Their Credit Card Portfolios
September 9, 2024
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Market pressures and compliance challenges are just two variables pushing cooperatives to hand off their card operations.
Members Want BNPL. How Will You Respond?
September 9, 2024
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A March 2024 study determined Buy Now, Pay Later tools are among the top features consumers want from their payments options.
Soft Landing Remains A Possibility, Even If Historically Elusive
September 9, 2024
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Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.
A Guide To Measuring Credit Union Impact
September 2, 2024
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Credit unions build stronger communities every day. It’s time to share those success stories with the world.
A New Way to Measure Impact
September 1, 2024
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To better fulfil its mission, Blue FCU has adopted a different method of measuring success that more closely examines members’ financial health.
Ask An Analyst: What Does The Data Say About Financial Wellness?
August 26, 2024
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Americans face challenges in retirement planning and rising debt. Credit unions can help them tackle that.
Credit Union Employees Step Up Amid Labor Shortages
August 19, 2024
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With membership growth outpacing employee growth, member service representatives today are serving more members than they did five years ago.
As Indirect Lending Falls, So Goes Auto Market Share
Credit unions have made the choice to back away from indirect auto lending, but that has come with a substantial opportunity cost.
Better Rates And Service Mean Extra Costs For Credit Unions
Credit unions leverage their member-first mission to better serve all members, even those of modest means, making cooperatives especially valuable in challenging economic times.
5 Graphs That Explain Today’s Investment Portfolio
Credit unions are reigniting investment strategies amid rate shifts and slowing loan demand.
Members Want BNPL. How Will You Respond?
A March 2024 study determined Buy Now, Pay Later tools are among the top features consumers want from their payments options.
Soft Landing Remains A Possibility, Even If Historically Elusive
Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.
A Guide To Measuring Credit Union Impact
Credit unions build stronger communities every day. It’s time to share those success stories with the world.
A New Way to Measure Impact
To better fulfil its mission, Blue FCU has adopted a different method of measuring success that more closely examines members’ financial health.
Ask An Analyst: What Does The Data Say About Financial Wellness?
Americans face challenges in retirement planning and rising debt. Credit unions can help them tackle that.
Credit Union Employees Step Up Amid Labor Shortages
With membership growth outpacing employee growth, member service representatives today are serving more members than they did five years ago.
Browse Topics
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
What Credit Unions Can Learn From Mamdani’s Campaign
Alix Patterson
Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.
Insights From The Outside: Erling Amundson
Marc Rapport
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
3 Ways To Build A Better Member Experience
Rebecca Wessler
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
The Member Experience Revolution
Omar Shalabi
How changing consumer behavior is redefining branches as community spaces for advice, education, and connection.
How Credit Limits Impact Cardmember Usage And Loyalty
Callahan & Associates
Increases in credit limits strengthen trust and loyalty; denials risk driving cardholders away.
6 Reasons Credit Unions Are Selling Their Credit Card Portfolios