California

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4 Tipping Points For A Core Conversion

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.
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3 CEOs Dish On Managing The Managers Of Technology

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.
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10 Reasons To Give Thanks For The Credit Union Movement

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.
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5-Star Service For Those Who Serve

How six credit unions deliver real benefits to military members, veterans, and their families.
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California Coast And The Living Wage

How the San Diego credit union is implementing a new compensation system and considering the living wage measure.
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Credit Unions Hammer Away At Unemployment

Job fairs, management training programs, and loan relief benefit local employment rates.
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9 Waves To Make A Mass Re-Issue Manageable

Ventura County Credit Union re-issued thousands of cards within a handful of weeks. Its vice president of delivery services offers insight from the other side. ...
Callahan Collections

What’s In A Name: Vice President Of Member Experience

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
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Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
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The Great Divide: Expert Advice From Recovering Bankers

Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
CreditUnions.com
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