2 Strategies To Inspire A New Generation Of Leaders
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
What’s In A Name: Director Of Organizational Change Management
Desert Financial’s Allison Worthington offers insights into how her role helps others feel like they’re a part of change, rather than feeling that change is
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
December 19, 2023
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With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare to its benefit offerings.
Jen Kuhn On Leadership
December 18, 2023
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The Bank-Fund Staff executive focuses on employee empowerment in her role as chief human resources officer.
Exit Interview: Tom Berquist, BECU
December 11, 2023
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BECU’s longtime chief marketer helped build the cooperative’s considerable legacy as an industry leader.
Chad Carrington On Leadership
December 4, 2023
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Golden 1’s CIO is guiding a staff that has largely gone physically remote but is still very much connected.
The Evolution Of Leadership Development At Together Credit Union
November 27, 2023
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A comprehensive program at the Missouri cooperative helps those outside its walls become better leaders, too.
CEO Onboarding: Jenny Vipperman, ORNL FCU
November 27, 2023
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The first-time CEO leans on her experience, her network, and, last but hardly least, her talented staff to chart the future for the East Tennessee cooperative.
PSECU Moves MX Up The Org Chart
November 20, 2023
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With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
Exit Interview: Dan Berger
November 20, 2023
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NAFCU’s long-time front man reflects on leadership, legacy, and what lies ahead.
Patelco Builds Financial Wellness One Member At A Time
November 13, 2023
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Certified staff members provide personalized guidance and coaching at the California cooperative.
The Rise Of The Member Experience Analyst
November 6, 2023
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At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare ...
Jen Kuhn On Leadership
The Bank-Fund Staff executive focuses on employee empowerment in her role as chief human resources officer.
Exit Interview: Tom Berquist, BECU
BECU’s longtime chief marketer helped build the cooperative’s considerable legacy as an industry leader.
Chad Carrington On Leadership
Golden 1’s CIO is guiding a staff that has largely gone physically remote but is still very much connected.
The Evolution Of Leadership Development At Together Credit Union
A comprehensive program at the Missouri cooperative helps those outside its walls become better leaders, too.
CEO Onboarding: Jenny Vipperman, ORNL FCU
The first-time CEO leans on her experience, her network, and, last but hardly least, her talented staff to chart the future for the East Tennessee ...
PSECU Moves MX Up The Org Chart
With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
Exit Interview: Dan Berger
NAFCU’s long-time front man reflects on leadership, legacy, and what lies ahead.
Patelco Builds Financial Wellness One Member At A Time
Certified staff members provide personalized guidance and coaching at the California cooperative.
The Rise Of The Member Experience Analyst
At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
Browse Topics
5 Takeaways From Trendwatch
Tony Waltrich
The U.S. economy is throwing up mixed signals, but America’s credit unions are delivering value and, in turn, enjoying deeper relationships, higher originations, and a stronger bottom line.
Vantage West Turns A Good Problem Into Great Recognition
Savana Morie
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
AI Is Rewriting The Economics Of Banking
Callahan & Associates
AI is removing friction from financial decisions, giving consumers more control over their money and forcing banks and credit unions to compete on real value.
How 2 Marketing Teams Organize For Impact
Aaron Passman
The organizational structures for the marketing teams at 3Rivers FCU and Leaders Credit Union couldn’t be more different, but they share a common goal.
Affordable Housing Isn’t About Business. It’s About People.
Aaron Passman
NOLA Firemen’s FCU helps members qualify for a mortgage in a state where poverty is high and insurance premiums are keeping many would-be borrowers out of a home.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
What Credit Unions Can Learn From Mamdani’s Campaign
Alix Patterson
Don’t stop reading because you think this is a love letter to Zohran Mamdani. It’s not about politics; it’s about connection and authenticity. His people-first campaign offers four lessons for credit unions on speaking with purpose and being heard.
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.