2 Strategies To Inspire A New Generation Of Leaders
Desert Financial and Affinity Plus have taken different paths for the same end goal: positioning emerging leaders for success.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
What’s In A Name: Director Of Organizational Change Management
Desert Financial’s Allison Worthington offers insights into how her role helps others feel like they’re a part of change, rather than feeling that change is
7 17 Steps Up To Tackle The Nation’s Mental Health Crisis
With Americans under more stress than they were before the pandemic, the Ohio-based credit union has seen a roaring response after adding mental healthcare
The Benefits Of A Centralized Analytics Department
October 21, 2024
No Comments
With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
October 21, 2024
No Comments
Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
10 Steps To Better Business Intelligence
October 21, 2024
No Comments
It takes the right people, the right tools, and the right processes to create a data-driven culture.
7 Ways To Gain A Wider Reach With A Narrow Field Of Membership
October 14, 2024
No Comments
Niche credit unions don’t let eligibility requirements hinder innovation or growth.
How Langley FCU Reduced Fraud Incidents By 25%
October 7, 2024
No Comments
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Cross-Functional Committee. Fierce Fraud Fighting.
October 7, 2024
No Comments
A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union
October 7, 2024
No Comments
Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
What’s In A Name: Member Care Specialist
September 30, 2024
No Comments
Jay Hall’s role at Fortera Federal Credit Union helps families properly settle accounts after a member has passed away.
Universal Tellers Take Credit Unions Beyond Basic Banking
September 23, 2024
No Comments
Branching experts share the pros and cons behind ditching the traditional teller role in favor of a new staffing model.
Traditional Tellers Offer Tried-And-True Benefits
September 23, 2024
No Comments
Evolving technology and alternative staffing models offer greater flexibility and efficiencies, but the conventional service model remains a mainstay at many credit unions.
The Benefits Of A Centralized Analytics Department
With demand for data at an all-time high, two senior credit union leaders share their approach to managing data across the organization.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
10 Steps To Better Business Intelligence
It takes the right people, the right tools, and the right processes to create a data-driven culture.
7 Ways To Gain A Wider Reach With A Narrow Field Of Membership
Niche credit unions don’t let eligibility requirements hinder innovation or growth.
How Langley FCU Reduced Fraud Incidents By 25%
Employees from multiple departments work together to mitigate fraud, reduce response times, and improve member satisfaction at the Virginia cooperative.
Cross-Functional Committee. Fierce Fraud Fighting.
A Q&A with committee leaders shows how the credit union’s cross-functional team integrates departments to enhance organizational support, share expertise, and disseminate information.
The Growing Trend Of U.S. Passport Card Fraud: Keys To Protecting Your Credit Union
Scammers have taken more than $10 million since 2018. Fortunately, there are simple ways to thwart this threat.
What’s In A Name: Member Care Specialist
Jay Hall’s role at Fortera Federal Credit Union helps families properly settle accounts after a member has passed away.
Universal Tellers Take Credit Unions Beyond Basic Banking
Branching experts share the pros and cons behind ditching the traditional teller role in favor of a new staffing model.
Traditional Tellers Offer Tried-And-True Benefits
Evolving technology and alternative staffing models offer greater flexibility and efficiencies, but the conventional service model remains a mainstay at many credit unions.
Browse Topics
UVA Community Tackles Teen Banking
Marc Rapport
The credit union integrates financial education with products tailored to young people to help these members build confidence and independence.
Basic Checking Gets A Competitive Upgrade
Callahan & Associates
Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.
¿Habla Finance? At WECU, Employees Are Learning.
Aaron Passman
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
Lori Smith On Leadership
Marc Rapport
The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
Amid Trade Uncertainty, Fed Remains Noncommittal
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
5 Takeaways From Trendwatch
Andrew Lepczyk
With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Compliance Without Compromise
Callahan & Associates
Leveraging cutting-edge technology, like AI automation and intelligent document processing, can streamline portfolio protection, minimize disruptions, and ensure accuracy.
Meet Engaged Elena, An Ideal Member At Solarity Credit Union
Savana Morie
A data-rich segmentation strategy and member personas have transformed everything from product design to branch operations at the Washington cooperative.