How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
How To Embed Analytical Minds Across An Organization
October 4, 2018
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Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is based on the needs and request of the business units. Wings Financial Credit Union ($4.7B, Apple Valley, MN) reformed its business intelligence and analytics team two years ago with the
What’s In A Name: Vice President Of Loyalty And Employee Development
October 1, 2018
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Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Consumer Sentiments And Employee Insights (2Q 2018)
October 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
What Does A Culture & Values Officer Do?
September 17, 2018
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Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Culture And Values Officer
September 17, 2018
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Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Caroline Willard On Leadership
September 3, 2018
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The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.
The Credit Union Guide To The Generation Gap
September 3, 2018
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Better understand how to serve different generations with this guide from Callahan & Associates.
Best Of August 2018
September 3, 2018
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Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
2018 Tough Questions Series: A Question Of Culture
August 30, 2018
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Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to build a culture that empowers employees and ensures mission flourishes from the bottom-up.
Boost In Pay, Second Quarter Data, And Baby Boomers
August 27, 2018
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Five can’t-miss data points this week on CreditUnions.com.
How To Embed Analytical Minds Across An Organization
Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is ...
What’s In A Name: Vice President Of Loyalty And Employee Development
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Consumer Sentiments And Employee Insights (2Q 2018)
Real comments from online review sites to inform strategies, policies, and practices.
What Does A Culture & Values Officer Do?
Five can’t-miss data points this week on CreditUnions.com.
What’s In A Name: Culture And Values Officer
Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.
Caroline Willard On Leadership
The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see ...
The Credit Union Guide To The Generation Gap
Better understand how to serve different generations with this guide from Callahan & Associates.
Best Of August 2018
Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
2018 Tough Questions Series: A Question Of Culture
Katy Slater, senior vice president for Callahan & Associates, explores the questions credit unions need to ask about their culture as well as ideas to ...
Boost In Pay, Second Quarter Data, And Baby Boomers
Five can’t-miss data points this week on CreditUnions.com.
Browse Topics
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.