How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
UNFCU Invests Heavily In Employees
March 12, 2018
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United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.
Tony Budet On Leadership
March 1, 2018
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This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.
Consumer Sentiments And Employee Insights (4Q 2017)
March 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
A Question Of Culture
February 20, 2018
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Whether a credit union’s staff and leadership is comfortable going off script to solve member problems is a matter of culture.
Benefits, Investments, Liquidity, And More
February 20, 2018
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Five can’t-miss data points this week on CreditUnions.com.
2 Ways To Engage The Community
February 14, 2018
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Why human experiences outweigh plastic tchotchkes every day of the week.
Digital Experiences, Quarterly Reviews, And More
February 12, 2018
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Five can’t-miss data points this week on CreditUnions.com.
4 Performance Reviews Are Better Than 1
February 12, 2018
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When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
4 Reasons To Show Checks — And Check Writers — Some Love (And 4 Ways To Do It)
February 12, 2018
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Consumers still write checks by the billions and are likely your most valuable members.
Blockchain, Deposit Participations, And Succession Planning
January 29, 2018
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Five can’t-miss data points this week on CreditUnions.com.
UNFCU Invests Heavily In Employees
United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.
Tony Budet On Leadership
This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.
Consumer Sentiments And Employee Insights (4Q 2017)
Real comments from online review sites to inform strategies, policies, and practices.
Benefits, Investments, Liquidity, And More
Five can’t-miss data points this week on CreditUnions.com.
2 Ways To Engage The Community
Why human experiences outweigh plastic tchotchkes every day of the week.
Digital Experiences, Quarterly Reviews, And More
Five can’t-miss data points this week on CreditUnions.com.
4 Performance Reviews Are Better Than 1
When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
4 Reasons To Show Checks — And Check Writers — Some Love (And 4 Ways To Do It)
Consumers still write checks by the billions and are likely your most valuable members.
Blockchain, Deposit Participations, And Succession Planning
Five can’t-miss data points this week on CreditUnions.com.
Browse Topics
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
Aging Is An Adventure At My Credit Union
Aaron Passman
A 55+ member club is helping the Minnesota cooperative strengthen long term relationships, support active aging, and rethink how it serves members later in life.
Trust Still Has An Address
Callahan & Associates
In the age of smartphones and smartwatches, a strong physical branch network builds trust and credibility.
How Inflation Changed Credit Union Member Behavior
Andrew Lepczyk
Inflation has cooled, but its aftereffects still shape how credit union members spend, save, borrow, and relate to their credit union.
What’s In A Name: Chief Strategic Enablement Officer
Savana Morie
Risk gets a rebrand — and a bigger mandate — at MSUFCU, where a Strategic Enablement department helps initiatives move forward while keeping the organization safe and sound.
A Question Of Culture