How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
2 Ways To Engage The Community
February 14, 2018
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Why human experiences outweigh plastic tchotchkes every day of the week.
Digital Experiences, Quarterly Reviews, And More
February 12, 2018
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Five can’t-miss data points this week on CreditUnions.com.
4 Performance Reviews Are Better Than 1
February 12, 2018
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When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
4 Reasons To Show Checks — And Check Writers — Some Love (And 4 Ways To Do It)
February 12, 2018
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Consumers still write checks by the billions and are likely your most valuable members.
Blockchain, Deposit Participations, And Succession Planning
January 29, 2018
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Five can’t-miss data points this week on CreditUnions.com.
The Many Faces Of Risk Management
January 24, 2018
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There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.
Jeff Disterhoft On Leadership
December 18, 2017
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The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.
Consumer Sentiments And Employee Insights (3Q 2017)
December 1, 2017
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Real comments from online review sites to inform strategies, policies, and practices.
Compensation Across The Country
November 29, 2017
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How closely does cost of living align with salary and benefits in the credit union industry?
4 Ways To Build A Better Credit Card Program
November 13, 2017
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A razor-sharp focus on four areas of credit card lending helps credit unions operate a program that supports critical priorities, provides income, and deepens member relationships.
2 Ways To Engage The Community
Why human experiences outweigh plastic tchotchkes every day of the week.
Digital Experiences, Quarterly Reviews, And More
Five can’t-miss data points this week on CreditUnions.com.
4 Performance Reviews Are Better Than 1
When employees said they wanted performance feedback more frequently than once a year, Ascend FCU introduced quarterly reviews.
4 Reasons To Show Checks — And Check Writers — Some Love (And 4 Ways To Do It)
Consumers still write checks by the billions and are likely your most valuable members.
Blockchain, Deposit Participations, And Succession Planning
Five can’t-miss data points this week on CreditUnions.com.
The Many Faces Of Risk Management
There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs ...
Jeff Disterhoft On Leadership
The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.
Consumer Sentiments And Employee Insights (3Q 2017)
Real comments from online review sites to inform strategies, policies, and practices.
Compensation Across The Country
How closely does cost of living align with salary and benefits in the credit union industry?
Browse Topics
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.
The Affordability Crisis Is Reshaping Credit Union Balance Sheets
Sherry Virden
Members are struggling with an affordability crisis that is changing how they manage debt, and new behaviors are showing up across the credit union loan portfolio.
Meet The Finalists For The 2026 Innovation Series: Employee Enablement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Asset Quality Takes An Uncomfortable Turn In 2025
Andrew Lepczyk
Credit union asset quality didn’t collapse in 2025 — but it didn’t cooperate, either. What’s going on, and are credit unions prepared to respond in 2026?
Meet The Finalists For The 2026 Innovation Series: Fraud Prevention And Resolution
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Meet The Finalists For The 2026 Innovation Series: Digital Member Engagement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
The American Budget Squeeze
Tony Waltrich
The affordability crisis extends far beyond big-ticket expenses. As the rising cost of basic necessities outpaces income growth, household budgets are under strain and long-term financial stability is increasingly at risk.
Flexibility In The Earnings Model Matters More As Rates Turn
Omar Shalabi
As credit unions move deeper into 2026, the earnings conversation is shifting. Elevated interest rates have boosted margins and strengthened earnings flexibility, but that advantage won’t persist indefinitely.
Credit Unions At A Crossroads: Shifts, Risks, And Opportunities
Callahan & Associates
A radical shift is taking place in the way consumers move money and engage with their financial institution.
Building A ‘Culture’ Of Confidence At MSUFCU
Aaron Passman
How the Michigan-based cooperative’s “Culture of Finance” curriculum is reframing financial education.
4 Ways To Build A Better Credit Card Program