How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Macro-Economic And Industry Trends (4Q17)
April 12, 2018
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What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.
Best Of March 2018
April 3, 2018
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Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Trends In Technology (Part 3)
March 26, 2018
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The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 3: Workforce automation.
Employee Surveys, USDA Loans, And More
March 19, 2018
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Five can’t-miss data points this week on CreditUnions.com.
UNFCU Invests Heavily In Employees
March 12, 2018
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United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.
Tony Budet On Leadership
March 1, 2018
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This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.
Consumer Sentiments And Employee Insights (4Q 2017)
March 1, 2018
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Real comments from online review sites to inform strategies, policies, and practices.
A Question Of Culture
February 20, 2018
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Whether a credit union’s staff and leadership is comfortable going off script to solve member problems is a matter of culture.
Benefits, Investments, Liquidity, And More
February 20, 2018
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Five can’t-miss data points this week on CreditUnions.com.
2 Ways To Engage The Community
February 14, 2018
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Why human experiences outweigh plastic tchotchkes every day of the week.
Macro-Economic And Industry Trends (4Q17)
What credit unions need to know about members, lending, asset quality, share balances, and more at year-end 2017.
Best Of March 2018
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Trends In Technology (Part 3)
The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions ...
Employee Surveys, USDA Loans, And More
Five can’t-miss data points this week on CreditUnions.com.
UNFCU Invests Heavily In Employees
United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.
Tony Budet On Leadership
This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.
Consumer Sentiments And Employee Insights (4Q 2017)
Real comments from online review sites to inform strategies, policies, and practices.
Benefits, Investments, Liquidity, And More
Five can’t-miss data points this week on CreditUnions.com.
2 Ways To Engage The Community
Why human experiences outweigh plastic tchotchkes every day of the week.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
A Question Of Culture