How AI Is Shaping HR For The Next Era
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HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
3 Takeaways From Trendwatch 1Q 2017
May 24, 2017
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Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?
Auto Leases, Hiring Best Practices, And Rewards Programs
May 22, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
The Clock Is Ticking
May 22, 2017
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Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.
Beyond Blaine: Retirement And Succession
May 15, 2017
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In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, CreditUnions.com details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.
On the Call, On the Ball
May 15, 2017
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Call center metrics help a credit union assess the overall performance of the call center and its agents.
How To Succeed At Wellness Programs
May 15, 2017
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Credit unions in California and Vermont share how they help employees maintain healthy habits.
A New Approach To Pay Scales At Member One FCU
May 10, 2017
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The Virginia credit union changed its mortgage lending paradigm to accommodate members’ availability and interests.
Shruti Miyashiro On Leadership
May 8, 2017
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The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
How To “Go Mobile” And Reach Young Members
April 27, 2017
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Altra Credit Union’s specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by five years.
Joan Moran On Leadership
April 24, 2017
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The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.
3 Takeaways From Trendwatch 1Q 2017
Shares, loans, and full-time employee growth. How did credit unions perform in first quarter?
Auto Leases, Hiring Best Practices, And Rewards Programs
Five can't-miss data points featured this week on CreditUnions.com.
Beyond Blaine: Retirement And Succession
In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon ...
On the Call, On the Ball
Call center metrics help a credit union assess the overall performance of the call center and its agents.
How To Succeed At Wellness Programs
Credit unions in California and Vermont share how they help employees maintain healthy habits.
A New Approach To Pay Scales At Member One FCU
The Virginia credit union changed its mortgage lending paradigm to accommodate members’ availability and interests.
Shruti Miyashiro On Leadership
The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
How To “Go Mobile” And Reach Young Members
Altra Credit Union’s specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by ...
Joan Moran On Leadership
The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.
Browse Topics
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
Aging Is An Adventure At My Credit Union
Aaron Passman
A 55+ member club is helping the Minnesota cooperative strengthen long term relationships, support active aging, and rethink how it serves members later in life.
Trust Still Has An Address
Callahan & Associates
In the age of smartphones and smartwatches, a strong physical branch network builds trust and credibility.
How Inflation Changed Credit Union Member Behavior
Andrew Lepczyk
Inflation has cooled, but its aftereffects still shape how credit union members spend, save, borrow, and relate to their credit union.
What’s In A Name: Chief Strategic Enablement Officer
Savana Morie
Risk gets a rebrand — and a bigger mandate — at MSUFCU, where a Strategic Enablement department helps initiatives move forward while keeping the organization safe and sound.
The Clock Is Ticking