How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Shruti Miyashiro On Leadership
May 8, 2017
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The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
How To “Go Mobile” And Reach Young Members
April 27, 2017
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Altra Credit Union’s specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by five years.
Joan Moran On Leadership
April 24, 2017
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The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.
How 22 Checklists Help Service Credit Union Stay Compliant
April 3, 2017
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The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.
Consumer Sentiments And Employee Insights (4Q 2016)
March 31, 2017
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Real comments from online review sites to inform strategies, policies, and practices.
What’s In Store For 2017?
March 29, 2017
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Technology providers evaluate 2016 and look ahead to the coming year.
A Turnaround, Grant Funding In 2016, And One Millennials Disposition
March 13, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Kathy Martin On Leadership
March 13, 2017
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The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.
Social Media And Stress At SXSW
March 10, 2017
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Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.
Fourth Quarter Employment By The Numbers
February 21, 2017
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Credit unions added more than 10,000 employees nationwide over the course of 2016.
Shruti Miyashiro On Leadership
The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
How To “Go Mobile” And Reach Young Members
Altra Credit Union’s specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by ...
Joan Moran On Leadership
The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.
How 22 Checklists Help Service Credit Union Stay Compliant
The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.
Consumer Sentiments And Employee Insights (4Q 2016)
Real comments from online review sites to inform strategies, policies, and practices.
What’s In Store For 2017?
Technology providers evaluate 2016 and look ahead to the coming year.
A Turnaround, Grant Funding In 2016, And One Millennials Disposition
Five can't-miss data points featured this week on CreditUnions.com.
Kathy Martin On Leadership
The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of ...
Social Media And Stress At SXSW
Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.
Fourth Quarter Employment By The Numbers
Credit unions added more than 10,000 employees nationwide over the course of 2016.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?