Impact

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How Listerhill’s Digital Team Keeps Its Eyes On The Process

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.
Features

Alabama Credit Union Scores With ‘My Credit Score’

The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.
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Help Members Reskill To Pay The Bills

A scholarship program in North Carolina provides more than $1 million annually to statewide community colleges for continuing education and career planning.
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Insider Tips For Effective Employee Resource Groups

Leaders from three credit unions share insights gleaned from launching and supporting employee resource groups.
Features

How BECU Supports Black Communities In Seattle And Beyond

Two years after launching a DEI-focused internal initiative, the Washington state cooperative created a fund to donate $5 million over five years to Black-led nonprofits.
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What’s In A Name: COVID Recovery Program Manager

As a business owner herself, Ivory Lloyd knows how important it is to connect local businesspeople with resources to weather this storm or create new ...
Features

A 3-Pronged Approach Provides High-Impact Lending

Community development loan officers at Wright-Patt build on the cooperative’s position as Dayton’s leading mortgage lender.
Features

Where Do PPP Loans Fit In The Credit Union Balance Sheet?

The SBA’s Paycheck Protection Program has helped businesses operate during COVID-19. But where do these loans live on the balance sheet? And what will forgiveness ...
Callahan Collections

How This Small Indiana Credit Union Works To ‘Bridge The Gap’

Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.
Features

What’s In A Name: Chief Relationship Officer

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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