How Meritrust Credit Union Overhauled Its Lending And Automated Decisioning
Learn about how the Kansas credit union more than tripled its auto decisioning for direct and indirect loans.
Learn about how the Kansas credit union more than tripled its auto decisioning for direct and indirect loans.
The Maryland credit union expanded indirect lending across credit tiers while managing changes in dealer compensation.
Partnering with an experienced provider of comprehensive lending solutions has helped the Louisiana credit union grow market share and control costs.
In the second quarter of 2017, the credit union auto market share and portfolio expanded despite declines in auto production and sales.
Heritage Community Credit Union continues to lend amid declines in auto production and sales.
Takeaways from CU Direct’s DRIVE17 include the importance of speed, the impact of innovation, and improvements in dealer relationships.
Credit unions from across the country dish on tactics to find the best employees.
How a hybrid indirect business model helps a Palmetto State credit union earn auto loan referrals and new member face time.
The St. Louis-based credit union makes a nice niche business out of a lease-like product.
Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.

Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.

Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.

Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.

After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.

After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.

Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.

Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.

Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.

A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.