How 2 Marketing Teams Organize For Impact
The organizational structures for the marketing teams at 3Rivers FCU and Leaders Credit Union couldn’t be more different, but they share a common goal.
Marketing
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Top Marketing Articles
7 Tips To Rebrand After A Major Merger
Practical tips from marketing pros for navigating brand integration, from aligning messaging and honoring legacy to building trust and more.
Every Credit Union Has A Member Story To Tell
The Member Story Project from Callahan & Associates invites credit unions to share their stories of member impact and celebrate how they change lives every
Face-To-Face Communication Moves Online
October 15, 2019
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Teachers Federal Credit Union uses Facebook to inform members during times of emergency.
4 Ways To Foster Social Media Engagement
September 30, 2019
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Planning and variety go a long way in helping credit unions steadily create content that showcases their brand and humanity without breaking the budget.
30 Companies To Know From Finovate Fall 2019
September 26, 2019
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There was much to see at the financial innovation conference. Here’s what was most relevant to credit unions.
It’s Time For Credit Unions To “Chime” In About Doing The Right Thing
September 18, 2019
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The mobile-only bank’s marketing gambit provides lessons in how to make lemonade out of lemons.
Branching Evolves As Membership Grows
September 6, 2019
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New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
What’s In A Name: Vice President Of Member Experience
September 3, 2019
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Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
3 Ways To Put Credit Union Values Into Practice
August 26, 2019
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Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
How A Financial Cooperative Became A Voice For Social Justice
August 26, 2019
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St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places
August 26, 2019
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Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
A Strategy To Build Business Intelligence Across A Credit Union
August 23, 2019
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How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.
Face-To-Face Communication Moves Online
Teachers Federal Credit Union uses Facebook to inform members during times of emergency.
30 Companies To Know From Finovate Fall 2019
There was much to see at the financial innovation conference. Here’s what was most relevant to credit unions.
It’s Time For Credit Unions To “Chime” In About Doing The Right Thing
The mobile-only bank’s marketing gambit provides lessons in how to make lemonade out of lemons.
Branching Evolves As Membership Grows
New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.
What’s In A Name: Vice President Of Member Experience
Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.
3 Ways To Put Credit Union Values Into Practice
Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.
How A Financial Cooperative Became A Voice For Social Justice
St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.
Branching Out: New Placement Strategies Have Credit Unions Serving Members In Unusual Places
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
A Strategy To Build Business Intelligence Across A Credit Union
How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.
Browse Topics
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
4 Ways To Foster Social Media Engagement