5 Takeaways From Day 1 Of Future Branches 2024
December 5, 2024
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Financial wellness, AI, and a fresh coat of paint are all making a major impact for credit unions and banks across the country.
Member Experience
AI beyond the bot: How to introduce AI across your agent and member experiences
December 4, 2024
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Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across the customer experience landscape. While AI chatbots represent one key element of a modern member experience strategy, they’re just the beginning when it comes to creating a truly differentiated end-to-end
Help On The Homefront
November 11, 2024
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Military and corporate moves often require lending support. Credit unions are there to offer it.
Member Experience Gets An Upgrade
November 3, 2024
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Six credit unions offer their insights on what’s new in MX and what’s on the horizon for 2025 and beyond.
Physical Branch, Digital Service
November 3, 2024
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Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
Personalization In Account Opening: How Technology And Personal Service Can Coexist
October 28, 2024
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When properly used, cross-sell features in the account opening process can strengthen banking interactions.
Empathy Is A Credit Union’s Secret Weapon
October 27, 2024
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A mix of quality people and customizable services help members through economic uncertainty.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
October 21, 2024
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Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
Datava’s Impact: Real Success Stories from Credit Unions
October 14, 2024
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Datava’s End-to-End Data Activation Platform empowers credit unions to unlock billion-dollar growth by managing the entire data journey -from collection to activation – with a single powerful platform. Datava can also effortlessly integrate with existing systems and connect all your siloed or disparate data. Their data activation innovation ensures crucial, AI driven insights & directives
Are Community Charters The Key To Relevancy?
October 14, 2024
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Two credit unions from Nebraska and Michigan have adapted their membership models to serve a broader, more diverse base.
5 Takeaways From Day 1 Of Future Branches 2024
Financial wellness, AI, and a fresh coat of paint are all making a major impact for credit unions and banks across the country.
AI beyond the bot: How to introduce AI across your agent and member experiences
Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across ...
Help On The Homefront
Military and corporate moves often require lending support. Credit unions are there to offer it.
Member Experience Gets An Upgrade
Six credit unions offer their insights on what’s new in MX and what’s on the horizon for 2025 and beyond.
Physical Branch, Digital Service
Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
Personalization In Account Opening: How Technology And Personal Service Can Coexist
When properly used, cross-sell features in the account opening process can strengthen banking interactions.
Empathy Is A Credit Union’s Secret Weapon
A mix of quality people and customizable services help members through economic uncertainty.
What’s In A Name: Senior Vice President Of Loan Analytics And Automation
Andy Henline talks loan strategy and operations for the country’s second-largest credit union.
Datava’s Impact: Real Success Stories from Credit Unions
Datava’s End-to-End Data Activation Platform empowers credit unions to unlock billion-dollar growth by managing the entire data journey -from collection to activation – with a ...
Are Community Charters The Key To Relevancy?
Two credit unions from Nebraska and Michigan have adapted their membership models to serve a broader, more diverse base.
Browse Topics
Everything Is More Expensive For Everyone
Sherry Virden
With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
Balance Sheet Flexibility Is Top Of Mind For Credit Unions
Roman Ojala
After adjusting to a new normal following a slew of rate increases, repricing opportunities could be on the horizon.
Quarterly Market Snapshot And Two-Year Financial Statement
Andrew Lepczyk
The latest quarterly performance metrics from across the credit union industry, including loan growth, income and expenses, and more.
Asset Quality Is Worsening. Is There Light On The Horizon?
Andrew Lepczyk
Higher interest rates have forced members to pick and choose which debts to repay and which to postpone, which doesn’t fare well for revolving products.
Polar Plunge With A Purpose
Savana Morie
Each year, Affinity Plus takes an ice-cold dive to make a big impact in the community.
Uncertainty Remains After An Eventful Month For Financial Markets
Jason Haley
Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.
CDFI Grants Help Members. They Help Credit Unions, Too.
Savana Morie
Leaders share how grant funding has supported members on the fringes of financial ruin while underpinning credit union growth.
How Well Do You Know CDFIs? Test Your Community Impact IQ.
Andrew Lepczyk
CDFIs offer loans, investments, and financial education to individuals and businesses that might not have access to traditional banking services. Learn more about these financial first responders.
CDFI Certification Powers Up Community Impact In Florida And Beyond
Aaron Passman
As the nation’s largest community development credit union, Suncoast is a force for development, collaboration, and innovation.
The Benefits Of Advisory Boards Go Beyond Accountability
Savana Morie
From focus groups to influencer marketing, two credit unions share why advisory boards are a valuable tool for any credit union.