Member Experience

Activating Growth: How Seamless Digital Account Opening Unlocks Younger Demographics, Member Engagement, and Operational Efficiency

Community Financial Credit Union, a $1.5B institution with over 83,000 members across Michigan, is on a mission to uplift its community, reach younger demographics, and deepen member relationships.   By modernizing its digital account opening experience with MANTL, Community Financial doubled its approval rate, eliminated fraud in the onboarding process, and created a frictionless member

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Features

Members Don’t Just Need A Partner, They Need A Copilot.

Roughly 80% of True Sky FCU members have used its free credit review service, which helps the cooperative deepen relationships while members improve their financial ...

How to Compete with Fintechs: A Dupaco Credit Union Success Story

Join Dupaco Credit Union and MANTL as they share how a modern, omnichannel approach to account opening has transformed Dupaco’s member experience and fueled business
Features

What’s In A Name: Chief Product Officer

Bay FCU’s Brooke Morley improves communication and collaboration across departments to offer members the products they want and need.
Partner Perspectives

From Applicants To Shoppers: Using Smart Interactions To Understand Intent And Drive Conversions

With fewer resources and less visibility, credit unions must be more personal, more helpful, and more intentional in how they connect with potential borrowers and ...
Partner Perspectives

4 Ways to Make Your Digital Experience Work Harder for Members

Digital experiences must be a direct reflection of the care and service credit unions are known for. Here’s where to start.
Blogs

What ‘Affordability’ Really Means In Today’s Housing Market

From rent-to-income ratios to indexed pricing, credit unions can use housing data to better understand how costs affect financial wellbeing and lending risk at the ...

Futureproof Your Credit Union: Transform Your Membership

Join JR Pierman as he demonstrates how ASAPP Financial Technology can create seamless, personalized experiences across all touchpoints through advanced omnichannel solutions.
Features

What’s In A Name: Chief Delivery Officer

Need to optimize service delivery and member experience across branches and digital services? Maybe it’s time for a chief delivery officer.

Activating Growth: How Seamless Digital Account Opening Unlocks Younger Demographics, Member Engagement, and Operational Efficiency

Community Financial Credit Union, a $1.5B institution with over 83,000 members across Michigan, is on a mission to uplift its community, reach younger demographics, and ...
Partner Perspectives

Basic Checking Gets A Competitive Upgrade

Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.

How Well Do You Know The Gen Z Economy?

From TikTok tips to Buy Now Pay Later pitfalls, Gen Z is navigating a complex financial landscape shaped by economic uncertainty, digital innovation, and shifting priorities — test your knowledge of this nuanced generation in this interactive quiz.

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Stocking Every Aisle With Financial Opportunity

Publix Employees FCU turns everyday moments into lasting financial impact. Through on-site support and a vibrant wellness program, the credit union is building trust, offering guidance, and forging financial confidence one associate at a time.

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