Average Member Relationship Jumped $10,000 In The Past Decade
The increase comes as credit union hiring has not kept pace with membership growth.
The increase comes as credit union hiring has not kept pace with membership growth.
The ability to expand existing member relationships is a strong foundation for any growth strategy.
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
Langley FCU’s annual impact report has helped deepen connections at the cooperative by emphasizing servant leadership within the community.
A pilot program from Wright-Patt Credit Union offers support and financial advice for patients facing a serious illness while juggling daily expenses.
A new facility from Collins Community Credit Union serves as a gathering place for students, locals, and more.
An initiative from VyStar Credit Union aims to give back to those who have served the country by making it easier for them to afford a home.
A half-century of service hasn’t come completely to an end for this pioneer of credit union innovation and diversity.
Sixty-five percent of members report trust as the reason they chose a credit union. Now, they’ll count on their credit union for help during challenging times.
Pumping up membership via indirect loans can be beneficial, but the strategy has its downsides.

Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.

Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.

A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.

Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.

MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.

Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.

The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.

Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.

New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.