Cybersecurity Is Under Fire And Credit Unions Are Fighting Back (Part 1)
Bad actors don’t rest. Credit unions are beefing up cybersecurity with smarter tools, stronger teams, and sharper defenses.
Risk/Compliance
Our Risk page is the top spot to learn about business continuity, compliance, enterprise risk management, fraud, and vendor management.
Top Risk/Compliance Articles
QUIZ: Are You Smarter Than A Scammer?
From check fraud to suspicious logins, see how well you can sniff out red flags before they cost members money.
Michigan Legacy Takes A Scientific Approach To Spotting Elder Financial Abuse
A partnership with the Institute of Gerontology at Wayne State University has helped the credit union reduce reports of elder fraud by as much as
Latest Trends In Call Center Authentication
July 11, 2019
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Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.
Neustar’s Inbound Authentication Eliminates Member Friction
July 8, 2019
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Callers are identified and cleared or cornered before ever getting to a live human agent.
Reverse Tier Savings, The CECL Method, Do More By Doing Good
June 24, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Mobile, ATM Check Deposit Fraud Puts Credit Unions At Risk
June 24, 2019
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Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.
Tips For Growing Small Business Loans ― And Managing The Risk
June 17, 2019
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Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
Responsible Consumer Complaint Management
June 3, 2019
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Having a system in place helps effectively address causes and lowers the risk of reputational damage.
A New Normal
June 1, 2019
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Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.
To Meet Long-Term Goals, 2 Credit Unions Go Short
April 8, 2019
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How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.
Best Of March 2019
April 1, 2019
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Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Lake Trust Powers Up Analytics
March 20, 2019
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The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Latest Trends In Call Center Authentication
Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The ...
Neustar’s Inbound Authentication Eliminates Member Friction
Callers are identified and cleared or cornered before ever getting to a live human agent.
Reverse Tier Savings, The CECL Method, Do More By Doing Good
Five can't-miss data points this week on CreditUnions.com.
Mobile, ATM Check Deposit Fraud Puts Credit Unions At Risk
Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.
Tips For Growing Small Business Loans ― And Managing The Risk
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
Responsible Consumer Complaint Management
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
A New Normal
Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived ...
To Meet Long-Term Goals, 2 Credit Unions Go Short
How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.
Best Of March 2019
Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Lake Trust Powers Up Analytics
The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.
Browse Topics
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
What’s In A Name: Vice President Of History & Culture
Aaron Passman
How a unique role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.
Fraud Is Faster, Smarter, And Harder To Stop. Here’s How To.
Callahan & Associates
RKL offers insight, expertise, and experience to help fight off growing threats.
The Numbers Are Good. The Moment Is Hard.
William Hunt
Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.
Wages Are Growing. Wallets Are Not.
Sherry Virden
Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.
Credit Unions Are Having A Margin Moment
Tony Waltrich
Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.
Where Have All The Members Gone?
Omar Shalabi
Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?
5 Takeaways From First Quarter Credit Union Performance Data
William Hunt
Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?