Best Of April 2020
May 6, 2020
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Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Blogs
No Consensus On Shape Of Ultimate Recovery
May 6, 2020
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This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.
Retail Delivery Grew In 2019 And Must Adapt In 2020
April 27, 2020
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Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.
Unexpectedly Delightful Experiences In Uncertain Times
April 27, 2020
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Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.
Suffering Members Need More Than Help. They Need To Know You Care.
April 23, 2020
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Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of its guidance.
A “New Normal” Requires A New Lens
April 22, 2020
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Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.
Operation Takeout: Supporting Restaurants In Their Time Of Need
April 22, 2020
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The Restaurant Challenge from the University of Kentucky FCU guarantees revenue for local businesses and a paycheck for their workers.
Financial Wellness In Kentucky During The Coronavirus Crisis
April 16, 2020
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Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.
6 Lessons For Remote Leaders
April 13, 2020
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It’s not easy to lead a team when members are dispersed across a city, state, or country. These tips will help take the pain out of off-site leadership.
ACTing With Empathy
April 13, 2020
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The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.
Best Of April 2020
Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Retail Delivery Grew In 2019 And Must Adapt In 2020
Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact ...
Unexpectedly Delightful Experiences In Uncertain Times
Community Choice Credit Union’s approach to financial services offers a lighter tone in serious times.
Suffering Members Need More Than Help. They Need To Know You Care.
Emotion, not rational assessment, drives decision-making, and members who report their credit union cares about their financial wellbeing put greater trust in the value of ...
A “New Normal” Requires A New Lens
Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.
Operation Takeout: Supporting Restaurants In Their Time Of Need
The Restaurant Challenge from the University of Kentucky FCU guarantees revenue for local businesses and a paycheck for their workers.
Financial Wellness In Kentucky During The Coronavirus Crisis
Three anecdotes show how Abound Credit Union is turning purpose into action in the Bluegrass State.
6 Lessons For Remote Leaders
It’s not easy to lead a team when members are dispersed across a city, state, or country. These tips will help take the pain out ...
ACTing With Empathy
The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.
Browse Topics
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
No Consensus On Shape Of Ultimate Recovery