Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
Worried the CPI on a borrower’s loan might increase the likelihood of default? Good news – it’s actually an opportunity to protect your member.
Overdraft fees are an early warning sign of potential delinquency. Proactive communication is critical.
After a decline in consumer spending during the pandemic, the end of government relief programs has contributed to an increase in credit card usage – and a rise in delinquencies.
Efficient, easy-to-use software eliminates administrative work while helping managers keep track of member accounts.
In today’s environment, credit unions will need to focus on modernizing their collection operations.
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
The U.S. economy is throwing up mixed signals, but America’s credit unions are delivering value and, in turn, enjoying deeper relationships, higher originations, and a stronger bottom line.
With fewer resources and less visibility, credit unions must be more personal, more helpful, and more intentional in how they connect with potential borrowers and drive conversions.
Two high-performing credit unions break down their approach to FHA lending, offering real-world insights on staffing, servicing, technology, and member impact.
The Wisconsin cooperative has implemented auto-decisioning for consumer lending and gives the technology high marks for its impact on member satisfaction, employee engagement, and the balance sheet.
Perfecting loan files involves careful planning, reliable tracking, and scalable information management.
From funerals to education to gender-affirming care and beyond, credit unions are punching up the personal loan.
A changing economic climate is reshaping consumer borrowing patterns, presenting new challenges and opportunities for credit union lenders.
A 2025 BlackRock survey presents a snapshot of retirement readiness and shows Americans are saving, struggling, and still working.