Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
Worried the CPI on a borrower’s loan might increase the likelihood of default? Good news – it’s actually an opportunity to protect your member.
Overdraft fees are an early warning sign of potential delinquency. Proactive communication is critical.
After a decline in consumer spending during the pandemic, the end of government relief programs has contributed to an increase in credit card usage – and a rise in delinquencies.
Efficient, easy-to-use software eliminates administrative work while helping managers keep track of member accounts.
In today’s environment, credit unions will need to focus on modernizing their collection operations.
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.
Kirtland Credit Union’s five-tiered scoring system and rigorous approval process might look like red tape, but it’s streamlining resource allocation and improving efficiency for credit union for growth.
Half of Americans feel financially secure, yet one in five is suffering. A consortium of credit unions is changing the narrative by focusing on emotional engagement and trust.
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
After an anxious 2025, CFOs and observers across the industry are preparing for the year ahead — for better or for worse.
Quality payments are a hallmark of the ACH Network. Follow the rules and do right by members.
The next big storm in the Gulf isn’t an “if,” it’s a “when,” but the small Gulf-area credit union has a plan to help the community get back on its feet when the time comes.
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.