Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
It takes the right people, the right tools, and the right processes to create a data-driven culture.
Worried the CPI on a borrower’s loan might increase the likelihood of default? Good news – it’s actually an opportunity to protect your member.
Overdraft fees are an early warning sign of potential delinquency. Proactive communication is critical.
After a decline in consumer spending during the pandemic, the end of government relief programs has contributed to an increase in credit card usage – and a rise in delinquencies.
Efficient, easy-to-use software eliminates administrative work while helping managers keep track of member accounts.
In today’s environment, credit unions will need to focus on modernizing their collection operations.
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
A pair of CDFI grants allowed the Florida-based credit union to help members restart their lives on the island or relocate to the United States.
From the boardroom to the branch floor, credit union leaders share thoughts on being different, embracing challenges, keeping mission top of mind, and more.
The right people in the right positions can make a meaningful difference in driving success and exploring opportunities.
The editorial team at Callahan & Associates weighs in on stories that defined 2025 through actionable strategies, meaningful insights, and perspectives that continue to influence the cooperative movement.
Despite economic uncertainty, credit unions and their members are displaying resilience through methodical improvement.
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
AI is removing friction from financial decisions, giving consumers more control over their money and forcing banks and credit unions to compete on real value.
The organizational structures for the marketing teams at 3Rivers FCU and Leaders Credit Union couldn’t be more different, but they share a common goal.
NOLA Firemen’s FCU helps members qualify for a mortgage in a state where poverty is high and insurance premiums are keeping many would-be borrowers out of a home.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.