What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
The King Is Dead. Long Live The King.
January 21, 2016
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New technology has displaced oils major role in the global economy.
It’s Work Hard, Play Hard. Not Work Hard, Pay Hard.
January 20, 2016
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Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.
Callahan’s 2015 Executive Outlook Survey
January 19, 2016
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Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges.
China Cracks Again
January 7, 2016
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A drop in the Chinese currency sparks a new wave of selling.
Equity Investment Is A Big Idea For 2016
January 4, 2016
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Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
December 7, 2015
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Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
A Return To Normal
December 3, 2015
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After the big jump in October payrolls, a more normal gain is expected.
Banking’s Not Getting “Uberized” But Analytics Do Matter
November 30, 2015
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Credit unions should get together to tackle data, overcome challenges, and compete.
Credit Unions Lend More Than $1 Billion A Day So Far In 2015
November 23, 2015
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States all across the nation posted significant year-to-date growth in mortgage originations when compared to the same time frame last year.
4 Things To Know About Auto Lending In Third Quarter 2015
November 19, 2015
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Auto lending is the power behind this quarters never-before-seen lending activity. Here’s why.
It’s Work Hard, Play Hard. Not Work Hard, Pay Hard.
Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.
Callahan’s 2015 Executive Outlook Survey
Does the future look bright for U.S. credit unions? Industry leaders weigh in on where they see opportunities and challenges.
China Cracks Again
A drop in the Chinese currency sparks a new wave of selling.
Equity Investment Is A Big Idea For 2016
Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.
The Collector’s 3-Step Guide To Resolving Delinquent Accounts
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
A Return To Normal
After the big jump in October payrolls, a more normal gain is expected.
Banking’s Not Getting “Uberized” But Analytics Do Matter
Credit unions should get together to tackle data, overcome challenges, and compete.
Credit Unions Lend More Than $1 Billion A Day So Far In 2015
States all across the nation posted significant year-to-date growth in mortgage originations when compared to the same time frame last year.
4 Things To Know About Auto Lending In Third Quarter 2015
Auto lending is the power behind this quarters never-before-seen lending activity. Here's why.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.
The King Is Dead. Long Live The King.