How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
How 22 Checklists Help Service Credit Union Stay Compliant
April 3, 2017
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The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.
Consumer Sentiments And Employee Insights (4Q 2016)
March 31, 2017
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Real comments from online review sites to inform strategies, policies, and practices.
What’s In Store For 2017?
March 29, 2017
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Technology providers evaluate 2016 and look ahead to the coming year.
A Turnaround, Grant Funding In 2016, And One Millennials Disposition
March 13, 2017
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Five can’t-miss data points featured this week on CreditUnions.com.
Kathy Martin On Leadership
March 13, 2017
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The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.
Social Media And Stress At SXSW
March 10, 2017
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Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.
Fourth Quarter Employment By The Numbers
February 21, 2017
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Credit unions added more than 10,000 employees nationwide over the course of 2016.
A New Branch Design Brings Digital Technology To The Fore At WSECU
February 3, 2017
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Why the credit union is heavily engaged in making sure it has a physical presence in its communities.
The Year Of The Employee
February 3, 2017
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How an Iowa credit union took employee appreciation to the next level.
4 Tips To Make Disruption Work For You
January 30, 2017
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The concern around disruption in financial services is greater than ever before, but your credit union can take critical steps now to look at disruption through a different lens.
How 22 Checklists Help Service Credit Union Stay Compliant
The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.
Consumer Sentiments And Employee Insights (4Q 2016)
Real comments from online review sites to inform strategies, policies, and practices.
What’s In Store For 2017?
Technology providers evaluate 2016 and look ahead to the coming year.
A Turnaround, Grant Funding In 2016, And One Millennials Disposition
Five can't-miss data points featured this week on CreditUnions.com.
Kathy Martin On Leadership
The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of ...
Social Media And Stress At SXSW
Cory Booker and U.S. Surgeon General Vivek Murthy highlight day one at the Austin, TX, conference.
Fourth Quarter Employment By The Numbers
Credit unions added more than 10,000 employees nationwide over the course of 2016.
A New Branch Design Brings Digital Technology To The Fore At WSECU
Why the credit union is heavily engaged in making sure it has a physical presence in its communities.
The Year Of The Employee
How an Iowa credit union took employee appreciation to the next level.
Browse Topics
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
Aging Is An Adventure At My Credit Union
Aaron Passman
A 55+ member club is helping the Minnesota cooperative strengthen long term relationships, support active aging, and rethink how it serves members later in life.
Trust Still Has An Address
Callahan & Associates
In the age of smartphones and smartwatches, a strong physical branch network builds trust and credibility.
How Inflation Changed Credit Union Member Behavior
Andrew Lepczyk
Inflation has cooled, but its aftereffects still shape how credit union members spend, save, borrow, and relate to their credit union.
What’s In A Name: Chief Strategic Enablement Officer
Savana Morie
Risk gets a rebrand — and a bigger mandate — at MSUFCU, where a Strategic Enablement department helps initiatives move forward while keeping the organization safe and sound.
4 Tips To Make Disruption Work For You