How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Allegacy’s Guide To Improving Employee Well-Being
February 29, 2016
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The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
10 Leaders In Annual Revenue Per Full-Time Employee
February 29, 2016
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At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.
Investments In Human Resources
February 29, 2016
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From new living wage compensation systems to the public reporting of health and wellness metrics, this week CreditUnions.com profiles a number of ways institutions are investing in their human resources.
120 Days To Credit Union Proficiency
January 18, 2016
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An exceptional employee onboarding and training program at Nusenda Credit Union produces an award-winning employer.
Moving Forward With Millennial Leadership
January 11, 2016
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In this Q&A, Ronaldo Hardy, CEO of Shell Geismar FCU, discusses the benefits and challenges of employing millennials at an innovative credit union.
A Tale Of Two Internships
January 11, 2016
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How a Michigan credit union works with college millennials and veteran CUSO staff members alike.
Does Your Credit Union Need A Chief Risk Officer?
December 21, 2015
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TTCU’s chief risk officer talks about responsibilities, skills, and value to the institution.
A Strategy To Test The Need For In-House Counsel
December 21, 2015
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A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.
How To Identify The Next Great Credit Union Leader
December 21, 2015
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Pre-employment assessments help TDECU reduce attrition, match talent to responsibilities, and predict future performance.
How The Executives At Georgia’s Own Adopt A Branch
December 21, 2015
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Senior managers at the Atlanta credit union identify business opportunities and earn valuable staff face time through secondary, in-branch offices.
Allegacy’s Guide To Improving Employee Well-Being
The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
10 Leaders In Annual Revenue Per Full-Time Employee
At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.
Investments In Human Resources
From new living wage compensation systems to the public reporting of health and wellness metrics, this week CreditUnions.com profiles a number of ways institutions are ...
120 Days To Credit Union Proficiency
An exceptional employee onboarding and training program at Nusenda Credit Union produces an award-winning employer.
Moving Forward With Millennial Leadership
In this Q&A, Ronaldo Hardy, CEO of Shell Geismar FCU, discusses the benefits and challenges of employing millennials at an innovative credit union.
A Tale Of Two Internships
How a Michigan credit union works with college millennials and veteran CUSO staff members alike.
Does Your Credit Union Need A Chief Risk Officer?
TTCU’s chief risk officer talks about responsibilities, skills, and value to the institution.
A Strategy To Test The Need For In-House Counsel
A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.
How To Identify The Next Great Credit Union Leader
Pre-employment assessments help TDECU reduce attrition, match talent to responsibilities, and predict future performance.
How The Executives At Georgia’s Own Adopt A Branch
Senior managers at the Atlanta credit union identify business opportunities and earn valuable staff face time through secondary, in-branch offices.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.