Exit Interview: Maurice Smith, Local Government FCU
A half-century of service hasn’t come completely to an end for this pioneer of credit union innovation and diversity.
A half-century of service hasn’t come completely to an end for this pioneer of credit union innovation and diversity.
Sixty-five percent of members report trust as the reason they chose a credit union. Now, they’ll count on their credit union for help during challenging times.
Pumping up membership via indirect loans can be beneficial, but the strategy has its downsides.
With post-pandemic college enrollment on the rise and inflationary pressures impacting family finances, 2023 offers a big opportunity for credit unions in private student lending.
Marketing leaders share one strategy they use to demonstrate the goals of the department and its value to the organization.
This year’s digital solutions provide inventive ways for credit unions to serve members.
As credit union members become more discerning, building a strong relationship becomes about more than marketing low fees and interest rates.
Top-Level Takeaways Atomic Credit Union operates 58 student-run school branches. Graduated student-run branch members account for approximately 5% of total membership and 12% of digital transactions. The credit union’s average member age is 42 but aims to reduce that to 35. Growing new business among young adults is imperative for any financial institution. Credit unions
As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the best of 2022, and we’ll see you in 2023. Give The Gift Of Membership This Holiday Season Tinker FCU’s holiday promotion has become an annual tradition to boost membership
Two credit unions and their regulator share their experience and best practices as isolation and vulnerability take their toll.
From yoga to YouTube, three credit unions share insight on what’s working, or not, in their shops.
Credit Union 1 is cultivating a people-first approach through a quarterly program that highlights different strategic goals and ties employee behavior to organization success.
A job-shadowing program at the Kansas City-area credit union has boosted internal promotion rates and helped less-tenured employees advance their careers.
HR leaders offer insights into their job titles, the impact they have on their credit unions, and how their roles have evolved as employee needs evolve.
Gallup data reveals only 20% of employees feel strongly connected to their workplace culture, with minimal differences across remote, hybrid, and on-site settings. Learn why this matters for credit unions.
Credit unions posted record revenue in the third quarter thanks to large gains in loan and investment income, yet asset quality worsened as the industry braced for interest rate cuts.
Credit union leaders share how they navigate a successful VA loan program and address challenges veterans face.
The president and CEO of the Defense Credit Union Council discusses similarities between the military and credit unions, the benefits of the “OODA loop,” and more.
The California cooperative transitioned to a centralized platform where risk assessments and controls are woven into the fabric of everyday processes.
Veterans reported higher levels of financial wellbeing than the average U.S. adult in a CFPB survey, but credit unions have room to help those experiencing hardship.