Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
How Funding Is The Key To Maintaining Robust Lending Portfolios
March 6, 2017
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Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.
Why Can’t Bigger Be Better?
March 2, 2017
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This is not an indictment of large credit unions. Instead, I hope it’s a reminder to all of us of why we’re here.
3 Ways To Engage Your Digital Members
March 1, 2017
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Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.
4Q 2016 Trendwatch
February 24, 2017
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This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
3 Takeaways From Trendwatch 4Q 2016
February 22, 2017
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Loans, member relationships, and sources of non-interest income. How did credit unions perform in fourth quarter?
A 5-Year Plan To Hit $1 Billion In Assets
February 20, 2017
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How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.
Lending By The Numbers (3Q 2016)
February 13, 2017
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Credit unions originated $343.6 billion through third quarter 2016 — that’s an all-time record. See which areas contributed to this double-digit year-over-year growth.
Why Pioneer FCU Tops The Leader Boards In Share, Loan, And Member Growth
February 6, 2017
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The Idaho credit union uses marketing, deposit, lending, and ALM strategies to increase member value.
The Importance Of First Quarter Share Growth
February 6, 2017
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If credit unions continue on their current path, will they be able to fund future loans solely through share growth?
Third Quarter 2016 Shares By The Numbers
February 1, 2017
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Share balances in third quarter increased at the fastest rate since fourth quarter 2009, but the loan-to-share ratio still grew.
How Funding Is The Key To Maintaining Robust Lending Portfolios
Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.
3 Ways To Engage Your Digital Members
Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.
4Q 2016 Trendwatch
This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.
3 Takeaways From Trendwatch 4Q 2016
Loans, member relationships, and sources of non-interest income. How did credit unions perform in fourth quarter?
A 5-Year Plan To Hit $1 Billion In Assets
How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.
Lending By The Numbers (3Q 2016)
Credit unions originated $343.6 billion through third quarter 2016 — that's an all-time record. See which areas contributed to this double-digit year-over-year growth.
Why Pioneer FCU Tops The Leader Boards In Share, Loan, And Member Growth
The Idaho credit union uses marketing, deposit, lending, and ALM strategies to increase member value.
The Importance Of First Quarter Share Growth
If credit unions continue on their current path, will they be able to fund future loans solely through share growth?
Third Quarter 2016 Shares By The Numbers
Share balances in third quarter increased at the fastest rate since fourth quarter 2009, but the loan-to-share ratio still grew.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.
Why Can’t Bigger Be Better?