Exit Interview: Tom Berquist, BECU
BECU’s longtime chief marketer helped build the cooperative’s considerable legacy as an industry leader.
BECU’s longtime chief marketer helped build the cooperative’s considerable legacy as an industry leader.
Golden 1’s CIO is guiding a staff that has largely gone physically remote but is still very much connected.
The first-time CEO leans on her experience, her network, and, last but hardly least, her talented staff to chart the future for the East Tennessee cooperative.
NAFCU’s long-time front man reflects on leadership, legacy, and what lies ahead.
Certified staff members provide personalized guidance and coaching at the California cooperative.
At Langley FCU, a designated role monitors member feedback and works across the organization to ensure the credit union meets expectations.
The Michigan-based cooperative is finalizing its acquisition of a community bank with West Palm Beach locations.
WSECU creates a new role to take a holistic approach toward housing affordability in Seattle.
Credit unions serving sectors impacted by work stoppages are rolling out offers to assist members facing economic hardship.
Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
The mortgage lender’s latest ad isn’t just smart marketing; it’s a challenge to credit unions to step up their storytelling game and connect with members on a deeper, more emotional level.
To celebrate Mortgage Week, CreditUnions.com revisits a curated selection of strategic blueprints, marketing inspiration, and operational playbooks that deserve another moment in the spotlight.
A blended breakthrough at the Washington credit union is a smart solution for stuck borrowers.
From rent-to-income ratios to indexed pricing, credit unions can use housing data to better understand how costs affect financial wellbeing and lending risk at the ground level.
How credit unions can leverage mortgage lending to deepen member engagement and drive long-term growth.
New tools can reduce friction and improve the loan process, making life easier for borrowers and improving member loyalty.
PSECU doubles down on culture with an approach to recruitment and training that emphasizes growing talent as well as hiring it.
Internal NPS scores and employee experience surveys help the San Antonio cooperative measure worker sentiment.
Why institutions are turning to personal loans for yield and diversification.
With recession fears on the rise, industry leaders are hoping for the best but preparing for the worst.