Strategies To Enhance Mortgage Efficiency Without Cutting Jobs
Credit unions are shuffling staff and reimagining operations to make up for a slowdown in home lending.
Lending
Our Lending page is the spot for credit union strategies on product development, operations, and pricing.
Top Lending Articles
The Art Of Selling On Social Media
Credit unions are navigating regulatory compliance and setting guidelines to help mortgage, investment, and deposit teams gain more traction on social.
2024 Lending Outlook: Hopes, Fears, And Serving Members In The Year Ahead
Forget the Beige Book — these credit union executives offer insights on what it will take to see green.
Equity In Lending Takes Center Stage For 2 Credit Unions
September 25, 2023
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A pilot program aims to increase access to credit for people of color by bringing together multiple lenders to share data and practices as well as explore new underwriting practices.
Economic Waves In Motion: Understanding Rising Lender Risk
September 18, 2023
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Like water, the economy does not calm down immediately after a major disruption, and lenders must decide for themselves the best way to ride out the waves.
Credit Card Spending Rebounds. Penetration Holds Steady.
September 11, 2023
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Credit union members are more willing to pull out their plastic post-pandemic, but the industry can still gain ground with wallet share.
Housing Shortages Are Plaguing Buyers And Driving Up Prices
August 29, 2023
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Home prices reached record highs last year. They have since come down slightly but are still well above pre-pandemic rates. Here’s how things look state by state.
Get Ready For The Student Loan Payments Pinch
August 28, 2023
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Federal student loan payments resume in October, increasing the monthly debt load by hundreds of dollars for many borrowers.
Preparing Credit Unions For The Evolving Indirect Lending Market
August 14, 2023
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Learn how credit unions can embrace digital transformation to foster strong partnerships and prepare for upcoming market shifts.
OneAZ Is Expanding Financial Access To The Underbanked. Here’s How.
August 14, 2023
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The Grand Canyon State cooperative is offering three new products to reach underbanked members and provide financial education for adults and young members alike.
The Good, The Bad, And The Complicated: How Atomic Credit Union Learned To Live With CECL
August 14, 2023
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The Ohio cooperative is improving processes and strategizing while waiting to see how compliance shakes out.
‘Big Deck,’ Big Success
August 7, 2023
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TAPCO Credit Union boosted loan volumes with a campaign that put a new spin on a not-safe-for-work expression.
Loan Delinquency Rates Take Divergent Paths Amid Uncertain Economy
August 7, 2023
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Credit card delinquencies have reached a post-recession high; meanwhile, first mortgage delinquencies have hit an all-time low. What gives?
Equity In Lending Takes Center Stage For 2 Credit Unions
A pilot program aims to increase access to credit for people of color by bringing together multiple lenders to share data and practices as well ...
Economic Waves In Motion: Understanding Rising Lender Risk
Like water, the economy does not calm down immediately after a major disruption, and lenders must decide for themselves the best way to ride out ...
Credit Card Spending Rebounds. Penetration Holds Steady.
Credit union members are more willing to pull out their plastic post-pandemic, but the industry can still gain ground with wallet share.
Housing Shortages Are Plaguing Buyers And Driving Up Prices
Home prices reached record highs last year. They have since come down slightly but are still well above pre-pandemic rates. Here’s how things look state ...
Get Ready For The Student Loan Payments Pinch
Federal student loan payments resume in October, increasing the monthly debt load by hundreds of dollars for many borrowers.
Preparing Credit Unions For The Evolving Indirect Lending Market
Learn how credit unions can embrace digital transformation to foster strong partnerships and prepare for upcoming market shifts.
OneAZ Is Expanding Financial Access To The Underbanked. Here’s How.
The Grand Canyon State cooperative is offering three new products to reach underbanked members and provide financial education for adults and young members alike.
The Good, The Bad, And The Complicated: How Atomic Credit Union Learned To Live With CECL
The Ohio cooperative is improving processes and strategizing while waiting to see how compliance shakes out.
‘Big Deck,’ Big Success
TAPCO Credit Union boosted loan volumes with a campaign that put a new spin on a not-safe-for-work expression.
Loan Delinquency Rates Take Divergent Paths Amid Uncertain Economy
Credit card delinquencies have reached a post-recession high; meanwhile, first mortgage delinquencies have hit an all-time low. What gives?
Browse Topics
How APL FCU Builds A Board Succession Pipeline
Aaron Passman
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
How 2 Credit Unions Reduce Recidivism 1 Class At A Time
Savana Morie
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
How Super-Prime Borrowers Strengthen Both Margin And Membership
Callahan & Associates
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
A New Leadership Team Focuses On Organic Growth At Verve
Aaron Passman
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
Georgia United Turns The Tide On Membership Growth
Aaron Passman
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
FedChoice Is Ready For The Next Government Shutdown – Whenever It Comes
Aaron Passman
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.