Strategies To Enhance Mortgage Efficiency Without Cutting Jobs
Credit unions are shuffling staff and reimagining operations to make up for a slowdown in home lending.
Lending
Our Lending page is the spot for credit union strategies on product development, operations, and pricing.
Top Lending Articles
The Art Of Selling On Social Media
Credit unions are navigating regulatory compliance and setting guidelines to help mortgage, investment, and deposit teams gain more traction on social.
2024 Lending Outlook: Hopes, Fears, And Serving Members In The Year Ahead
Forget the Beige Book — these credit union executives offer insights on what it will take to see green.
Overdraft Fees Rose 18% In 2022. How Will This Impact Collections In 2023?
February 6, 2023
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Overdraft fees are an early warning sign of potential delinquency. Proactive communication is critical.
A Closer Look At 2022’s Loan Growth Surge
February 6, 2023
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Credit union lending boomed last year. What’s in store for this year?
I Needed A Credit Card. My Credit Union Couldn’t Help
January 30, 2023
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After seeking a credit card to use during a semester abroad, a college student laments that her credit union couldn’t meet her needs as well as a fintech.
Impact Strategies From January 2023
January 30, 2023
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A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
Credit Unions Are Besting The Competition On Delinquency
January 30, 2023
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Late payments are on the rise across the nation, but delinquency at credit unions is nearly half the national average.
3 Advantages Of Automating Loan Processing And Decisioning
January 23, 2023
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Changing member expectations call for new conveniences, and new technological solutions will help credit unions further their future success.
2023 Vendor Showcase
January 17, 2023
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Vendors break down the problems they solve and highlight what makes them stand out in a crowded industry.
Maintaining A Competitive Edge During Auto Industry Inflation
January 9, 2023
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A high-quality portfolio protection insurance program will not only cover borrowers but also safeguard a credit union’s balance sheet.
Mortgage Sales Fall To Decades-Long Low
January 9, 2023
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Sustained increases to the federal funds rate have driven credit unions to keep more loans on the books for longer
CreditUnions.com 2022: Best Of Lending
December 26, 2022
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As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the best of 2022, and we’ll see you in 2023. A Call For Cooperatives To Close The Racial Homeownership Gap GreenState Credit Union has committed $1 billion toward home loans
Overdraft Fees Rose 18% In 2022. How Will This Impact Collections In 2023?
Overdraft fees are an early warning sign of potential delinquency. Proactive communication is critical.
A Closer Look At 2022’s Loan Growth Surge
Credit union lending boomed last year. What’s in store for this year?
I Needed A Credit Card. My Credit Union Couldn’t Help
After seeking a credit card to use during a semester abroad, a college student laments that her credit union couldn’t meet her needs as well ...
Impact Strategies From January 2023
A look back at strategies and ideas that help credit unions make an even bigger difference in the communities they serve.
Credit Unions Are Besting The Competition On Delinquency
Late payments are on the rise across the nation, but delinquency at credit unions is nearly half the national average.
3 Advantages Of Automating Loan Processing And Decisioning
Changing member expectations call for new conveniences, and new technological solutions will help credit unions further their future success.
2023 Vendor Showcase
Vendors break down the problems they solve and highlight what makes them stand out in a crowded industry.
Maintaining A Competitive Edge During Auto Industry Inflation
A high-quality portfolio protection insurance program will not only cover borrowers but also safeguard a credit union’s balance sheet.
Mortgage Sales Fall To Decades-Long Low
Sustained increases to the federal funds rate have driven credit unions to keep more loans on the books for longer
CreditUnions.com 2022: Best Of Lending
As we celebrate the holiday season, the office of Callahan & Associates will be closed Dec. 26 through Jan. 2. Enjoy this selection of the ...
Browse Topics
How APL FCU Builds A Board Succession Pipeline
Aaron Passman
Two programs for aspiring volunteers are building a steady pipeline of ready-to-step-in leaders that trickles up to the director level.
How 2 Credit Unions Reduce Recidivism 1 Class At A Time
Savana Morie
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are reentry ready.
How Super-Prime Borrowers Strengthen Both Margin And Membership
Callahan & Associates
Double‑digit net returns meet reliable credit performance when credit unions build a pipeline of high‑value members primed for deposits and engagement.
A New Leadership Team Focuses On Organic Growth At Verve
Aaron Passman
After years of merger-driven gains, a new senior leadership team and sales culture at Verve is powering a push for organic growth.
Georgia United Turns The Tide On Membership Growth
Aaron Passman
After years of declining membership, a new growth strategy and snappy catch phrase is paying off for the southern credit union.
How A Florida Credit Union Rebuilt Retention After The Great Resignation
Marc Rapport
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
What’s In A Name: Chief Efficiency Officer
Savana Morie
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
How SWBC’s Contact Center Solutions Help Financial Institutions Stay Connected
Callahan & Associates
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
Amanda Garabedian On Leadership
Savana Morie
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
FedChoice Is Ready For The Next Government Shutdown – Whenever It Comes
Aaron Passman
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.