Understanding key performance metrics will help gauge early successes and identify any operational adjustments needed to achieve strategic goals.
U.S. credit unions reported a 169-basis-point decline in the efficiency ratio year-over-year. And that’s a good thing.
As interest rates tick up, the margin between interest income and interest expenses at U.S. credit unions slowly expands. Test your knowledge of the state of the net interest margin in the fourth quarter.
The credit union industry’s efficiency ratio of 69.8% as of June 30 was the lowest it’s been since 2010.
Credit unions in the Mid-Atlantic reported faster MBL growth than credit unions outside the region. In what other areas did these Mid-Atlantic cooperatives excel?
Contextualizing costs based on location can make a big difference when analyzing the bottom line.
Credit unions generate income in a multitude of ways to stay competitive in a narrowing margin environment.
The percent of revenue going toward employee compensation is reversing trend.
Check out this leader table to see which credit unions beat the industry average.
The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
The Ohio credit union’s Sunshine Community Fund is backing new homes in Dayton, combining financial support, education, and cross-team collaboration to empower first-time buyers.
The 2025 conference gathered vendors, dealers, lenders, and leaders to focus on successful sailing through turbulent seas.
The Minnesota-based cooperative invites high-dollar depositors to turn private prosperity into shared possibility through a savings product designed around social impact.
Josh Haney’s path to CEO at Perfect Circle Credit Union began at the teller line and wound through multiple departments, with each new role preparing him to take the helm.
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Healthcare coverage and education is a natural extension of the service and advocacy credit unions already provide.
When the postseason heats up, Callanan lets credit union balance sheets take a swing at the 2025 fall classic.
The Wisconsin credit union shares how small shops can do big things to thwart time-tested and changing threats.
Upcoming legislative changes position credit union student lending to meet soaring demand.