Industry Performance: Auto (4Q21)
Vehicles are selling, but credit unions must consider the risks of financing less reliable used cars at all-time-high prices.
Vehicles are selling, but credit unions must consider the risks of financing less reliable used cars at all-time-high prices.
A focus on reining in costs and changing organizational culture have transformed the Ohio-based institution.
The Arizona cooperative commits time and money to fundraising, grants, and activities that revolve around the idea of giving back.
Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.
When it comes to building the auto portfolio, BHCU and Seasons FCU take different directions but arrive at the same destination.
Lifestyle changes intensified by the pandemic have made recreational vehicles hot sellers, and Alliant Credit Union is flying high off its RV portfolio.
How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.
Auto lending continues to dominate in penetration and market share; loan quality also improves.
Lower wait times and more self-service options result in higher member satisfaction.
The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

Payment capabilities increasingly shape how business owners evaluate their primary financial institution

Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.

The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.

The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.

The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.

Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.