The Keys To Delivering An Excellent Member Experience
Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.
Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.
Clearwater Credit Union is growing rapidly by embracing values-based banking and characteristics of life unique to Big Sky Country.
Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.
The U.S. is experiencing a shortage of homes amid record demand, which is likely to have an impact on mortgage lending moving forward.
Income from mortgage originations and servicing were down from one year ago following slowdowns in sales and refinancing.
A one-day-only promotion that mixes financial counseling with loan growth opportunities has been a roaring success since it was introduced two years ago.
Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
Top-Level Takeaways First Financial created its own AI/machine learning short-term loan system in three steps that involved extensive cross-enterprise commitment. Application abandonment has dropped along with the number of apps that have to go to manual underwriting. The system will be expanded to other loan products soon. First Financial of Maryland FCU ($1.3B, Sparks, MD)
The Wisconsin-based credit union leverages robotic process automation to bring together disparate systems, optimize resources, and make processes easier for loan officers and borrowers.
Summer may only be at its midway point, but that’s not stopping credit unions from back-to-school planning. Many institutions all over the country kick off their back-to-school campaigns well ahead of the new academic year. Parents and students often need help to buy new backpacks, clothing, laptops and a host of other classroom supplies. Many
Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.
Clearwater Credit Union is growing rapidly by embracing values-based banking and characteristics of life unique to Big Sky Country.
Some underwriting and belt-tightening, staffing and product changes are part of the response as swiftly rising rates roil the housing market.
The U.S. is experiencing a shortage of homes amid record demand, which is likely to have an impact on mortgage lending moving forward.
Income from mortgage originations and servicing were down from one year ago following slowdowns in sales and refinancing.
A one-day-only promotion that mixes financial counseling with loan growth opportunities has been a roaring success since it was introduced two years ago.
Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.
Top-Level Takeaways First Financial created its own AI/machine learning short-term loan system in three steps that involved extensive cross-enterprise commitment. Application abandonment has dropped along with the number of apps that have to go to manual underwriting. The system will be expanded to other loan products soon. First Financial of Maryland FCU ($1.3B, Sparks, MD)
The Wisconsin-based credit union leverages robotic process automation to bring together disparate systems, optimize resources, and make processes easier for loan officers and borrowers.
Summer may only be at its midway point, but that’s not stopping credit unions from back-to-school planning. Many institutions all over the country kick off their back-to-school campaigns well ahead of the new academic year. Parents and students often need help to buy new backpacks, clothing, laptops and a host of other classroom supplies. Many